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7 Factors To Consider When Choosing A Plumber | Florence, SC

It’s common to meet dissatisfied plumbing customers who attribute their failed system to unprofessional and substandard work. If stories and testimonies you’ve heard are anything to go by, then you can appreciate the importance of working with a certified and experienced plumber for all your plumbing projects.

Working with a reputable plumbing contractor, such as Benjamin Franklin Plumbing of Florence, is one of the best ways to guarantee excellent service. These professionals leverage years of experience and specialized techniques to deliver the best service.

The best way to gauge the suitability of a plumbing contractor is by looking at their online reviews and ratings and possibly talking to previous clients about their service delivery. Below are factors to consider when hiring a plumbing contractor.


The first thing you need to check when contracting a plumbing company is their license. They need an up-to-date license to operate in the area and discharge services. Your plumbing system is vital for the safety and comfort of your home, and it’s reassuring when you have an expert handling the installation, repair, and maintenance.

Plumbing professionals are subjected to a series of tests by local and state authorities to assess their skills before receiving a go-ahead to render these skills. Aside from skill assessment, the licensing body carries out a background check on each plumber to ascertain who people are opening their homes to.

Don’t risk the safety of your household or those living in your building by bringing in a stranger. Be sure to check their credentials and, if possible, check with their local office before letting them into the property.


A good reputation often speaks for itself, especially if the company has an online presence. Technology has also made it easy for homeowners to research plumbers before deciding who to work with.

A good reputation can come from a referral or positive online reviews from previous customers. When reviewing a plumbing contractor, look past the positive reviews, find some negative reviews and complaints, and see how the firm responds or handles the situation. This way, you can get a picture of whom you’re contracting.

Liability Insurance

Working with a professional has a lot of benefits, including liability insurance coverage. Like any other construction project, plumbing works have risks and accidents. Some of these incidents are unavoidable and may need you to go out of budget.

However, a licensed plumber comes with liability insurance exempting you from accident-related charges. The insurance also covers incidents of a botched service, allowing you to cover the extra expense of getting another contractor or paying for damaged materials.

Having a certified plumbing contractor is a good way to transfer any liability in case of an accident. This way, an insurance company becomes liable for any damages caused by the professional. This feature also comes in handy when you have to file an insurance claim with your provider.

During the damage assessment, the insurance company will contact the contractor’s insurance company to reach a workable agreement on your settlement.

Communication Skills

Communication is important across all industries, especially in service delivery. You need to work with a plumbing contractor with exceptional communication skills. At Benjamin Franklin Plumbing of Florence, we encourage clients to interview several plumbers before settling on one; this way, you can gauge their communication skills.

Other ways to test their communication skills are seen in how they respond to emails and engage you during service delivery. Instead of going about their business, the contractor needs to communicate effectively about the problem, possible solutions, and the project’s total cost. This promotes transparency, making it easy for clients to understand what they’re dealing with.

During the interview, talk about a wide range of issues aside from plumbing to learn more about the plumber’s communication skills.

Products and Equipment

Before hiring a plumbing contractor, you need to look at the materials and equipment needed for the job. While you may lack the technical know-how for the job, you can research the equipment and materials needed to ensure you have the right quality.

Some contractors cut corners using substandard materials during repairs or installations. This practice can prove costly in the long run when you have to redo the project or shoulder expensive replacements. Research some materials used to ensure the contractor uses quality products.

Services Offered

Plumbing companies such as Benjamin Franklin Plumbing of Florence offer various plumbing services, including emergency response, system installation, repairs, and maintenance. However, there are others that major in specific areas. Your plumber should be able to provide a canvas of services, including leak detection and repair. This helps reduce the cost of working with multiple companies for different phases of the project.

When interviewing potential plumbing contractors, explain the project’s scope. This way, they can offer insight into their service delivery. If possible, let them look at the task.


The most important part of all this is the cost of the project. Chances you have a budget for your repair, maintenance, or installation project. However, it’s difficult to know the actual cost based on the estimations you generated from your research. An expert will give you a ‘close-to-true’ quotation on the project based on their assessment.

Plumbing companies have predetermined quotes on their services posted on their websites. These figures can help you compare the cost of working with one contractor over another. Your chosen contractor should offer transparency on the cost of labor and materials. Avoid plumbers who aren’t forthright about their prices.

Check Out Benjamin Franklin Plumbing of Florence

Finding a reliable plumber doesn’t have to be an uphill task. With these pointers, you can find a skilled and reputable plumbing contractor.

At Benjamin Franklin Plumbing of Florence, we pride ourselves on various plumbing services. Contact us for a quote for our services and schedule an appointment for our next plumbing project.

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