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Important Things To Look For In A Plumbing Company | Florence, SC

When you are looking for a new plumbing company in Florence, SC, there are several things you should look for before you settle for just anybody. In this article, we cover all of these things, together with a few red flags that should let you know that the plumbing expert you are looking into could be less than reputable. Let’s take a look.

Horror stories about plumbing scams abound, which is why there are certain things you should look for before hiring a new plumbing company. Below you will find the most important things that will help you ensure you are retaining the services of a reputable plumbing company, together with a few red flags that should make you walk away and look somewhere else.

Verify Their Reputation

It is very easy for a plumbing company in Florence, SC to claim they have a wonderful reputation, but this is the first thing you should verify. Run a quick online search and check the star ratings and customer reviews of the plumbing company you are looking into. Keep in mind that the best companies will have a good amount of stellar reviews and a handful of negative ones. The important part of this is how the company deals and responds to unsatisfied customers. When a company has all good reviews, you should be wary. Use your common sense, nobody can be perfect all the time, so having many positive reviews and no negative ones should lead you to look further before making your decision.

Are They Willing to Provide References?

Speaking of a plumbing company’s reputation, one other important consideration is whether they can provide actual customer references. If they do, give them all a call and ask them how satisfied they were with the company’s work, and how long they took to finish it. Questions such as whether the plumbing company stayed within the budget are also good to ask of previous customers. Hearing what people like you have to say is a good way to gauge the professionalism of a company.

Is the Company Properly Licensed and Insured?

When you are interviewing a plumbing company to perform any related work in your home, one of the first things you should ask them is whether they hold a current license issued by the state of South Carolina. You should also ask them to show proof of it. Having a current license means that the state has approved them to work in the industry, and that they have the required knowledge and experience to do the job correctly. If a company refuses to show you proof of a current license or their license has expired, your best bet is to look for somebody else to do the job. Hiring an unlicensed plumber can result in fines and other penalties because they may not be up to date on state regulations and local laws pertaining to the work that need to be done.

The same can be said for a company’s general liability insurance. A reputable contractor will be happy to show you proof of insurance. If not, you should look somewhere else. The reason for this is that accidents can happen, and when they do, having coverage to repair the damage will ensure you don’t have to do it.

How Experienced Are They?

A plumbing contractor that has been in business for more than a couple of years will have the experience necessary to solve just about any plumbing problem in your home. The more experience a company has, the better they will be at getting the job done. Therefore, you should always take into account how experienced a certain company is before making a final decision about hiring them.

Does the Company Provide a Warranty?

The best companies will always stand by the job they do, and to prove this, they will always guarantee their work. Don’t hesitate to ask about warranties and what exactly they cover. This will be helpful if anything goes wrong with any parts or labor, allowing you to rest easy from knowing that no matter what happens, the contractor will always make any necessary repairs or corrections.

Ask About Prices

When you are looking into hiring a plumber, always ask about their pricing. Have them provide a detailed quote in writing that you can use to verify exactly what the quoted cost will include. Ask about any extra costs, and whether the price you are quoted includes all the parts and labor needed to perform the work. If a company refuses to provide a detailed quote, or gives you a price without even looking at the problem, you should be very careful about hiring them. In these cases, it can happen that you are quoted one price but end up having to pay much more because of unexpected issues, and hidden costs.

Never doubt yourself when it comes to asking a plumber any questions you may have about the work you require. A reputable professional will always be happy to provide all the information you need. When a contractor gives you a vague answer or tries to change the subject you should walk away and find somebody else to do the job. Reputable professionals are always willing to communicate with their customers, ensuring they are satisfied with the work they are doing. This is part of a company’s customer service and something that should never be overlooked.

If you are looking for a reputable and experienced plumbing company in Florence, SC, Benjamin Franklin Plumbing of Florence can offer everything you need to enjoy a job well done. With the experience and knowledge required to get the job done right the first time, and all the time, at Benjamin Franklin Plumbing of Florence, we are always happy to get you the help your plumbing problem requires. So, don’t wait too long, if that drip in your faucet is making you lose sleep, reach for your phone and give us a call today!

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608 West Lucas Street Florence, SC 29501


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